Effective Date: July 14, 2024
Last Updated: September 1, 2026

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Health & Joy Services, LLC ("HAJS," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information through our website, www.healthandjoyservices.com, and other communication channels associated with our services, including email and SMS/text messaging.

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1. Who We Are

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Health & Joy Services is a Home and Community-Based Services (HCBS) provider serving individuals with intellectual and developmental disabilities in Washington, D.C. and Virginia.

 

We provide services in accordance with applicable federal and state requirements and strive to maintain high standards of confidentiality, privacy, and integrity in our interactions.

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2. Information We Collect

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We may collect information in the following ways:

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Information You Voluntarily Provide

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When you interact with our website, contact us, submit a form, apply for employment, request information, or communicate with us, you may provide information such as:

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• Name

• Email address

• Mobile or other telephone number

• Organization, if applicable

• Information submitted through forms

• Messages, inquiries, or other information you choose to provide

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Information Collected Automatically

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When you visit our website, we may collect limited technical information to help us maintain and improve our website and user experience, including:

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• IP address

• Browser type and device information

• Date and time of your visit

• Pages visited

• Cookies or similar technologies

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3. How We Use Your Information

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We may use information we collect to:

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• Respond to inquiries, requests, or communications

• Provide information regarding our services

• Communicate with applicants, employees, people receiving services, families, and other individuals who interact with HAJS

• Send service-related updates, reminders, announcements, or other communications

• Send SMS/text messages when you have provided your mobile number and consented to receive such communications

• Improve website functionality and user experience

• Monitor website traffic and performance

• Maintain appropriate business and administrative records

• Comply with applicable laws, regulations, and legal requirements

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We do not sell or rent your personal information.

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4. SMS/Text Messaging and Mobile Information

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If you provide your mobile telephone number and consent to receive SMS/text messages from Health & Joy Services, we may use your number to send communications such as appointment or orientation reminders, recruitment and onboarding communications, scheduling information, service-related updates, and other communications related to your interaction with HAJS.

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Mobile information, including mobile phone numbers and SMS opt-in consent data, will not be shared, sold, rented, or otherwise disclosed to third parties or affiliates for marketing or promotional purposes.

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SMS opt-in consent and mobile information will not be shared with third parties for their own marketing purposes.

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We may use service providers that support the technical delivery of our communications; however, mobile information and SMS consent data are not provided to third parties for independent marketing or promotional use.

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Consent to receive SMS/text messages is not a condition of receiving services or employment.

Message frequency may vary. Message and data rates may apply.

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You may opt out of SMS/text communications at any time by replying STOP to a text message from us. You may also contact us using the information listed below. Where supported, you may reply HELP for assistance.

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5. How We Share Information

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We do not sell or rent personal information.

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We may disclose non-mobile personal information in limited circumstances, including:

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• Service Providers: We may work with vendors and service providers that assist us with website hosting, technology, communications, administrative functions, and other business operations. These providers are expected to appropriately safeguard information they process on our behalf.

• Legal Requirements: We may disclose information when required by applicable law, regulation, court order, legal process, or government request.

• Safety and Protection: We may disclose information when reasonably necessary to protect the health, safety, rights, or property of HAJS, the people we support, our employees, or others.

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For clarity, mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.

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6. Your Rights and Choices

Depending on applicable law and the nature of your relationship with HAJS, you may have the ability to:

• Access: Request information about personal data we maintain about you.

• Correction: Ask us to correct inaccurate information.

• Deletion: Request deletion of certain personal information, where applicable.

• Communication Preferences: Opt out of certain communications from us.

• SMS Opt-Out: Reply STOP to an SMS/text message to opt out of future SMS communications.

 

To make a privacy-related request, please contact us using the information provided in Section 10.

 

7. Protection of Information

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We use reasonable physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic communication, or information-storage system can be guaranteed to be completely secure.

 

8. Cookies and Tracking Technologies

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We may use cookies or similar technologies to:

• Analyze website traffic

• Understand how visitors use our website

• Improve website functionality and performance

You may be able to disable cookies through your browser settings. Doing so may affect certain website features or functionality.

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9. Children's Privacy

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Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children through our website without appropriate authorization.

 

If we learn that personal information from a child under 13 has been collected through our website inappropriately, we will take reasonable steps to delete it.

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10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

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Health & Joy Services, LLC
853 New Jersey Ave SE, Suite 200
Washington, DC 20003

Email: info@healthandjoyservices.com
Phone: 202-952-8952
Website: www.healthandjoyservices.com

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11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.

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When changes are made, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.